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Mersey Medical Fleet

NEPTS | Urgent & Emergency Care | Secure Transport | Repatriations



We operate a fleet of over 30 vehicles supporting our NHS and Private Sector partners as well as individual transfer requests from none emergency patient transfers to air ambulance repatriations. 

Mersey Medical Services are dedicated to supplying and delivering the highest standards of care and transport to all our patients, responding timely and appropriately. We are patient centred and take into account their individual needs whether we are transferring them for further treatment or taking them home following a hospital admission.


We always aim for our standard of care to be delivered beyond the expectations of our patients and partners. As a CQC Regulated company, standards are important to Mersey Medical Services Ltd. Our professional staff are well presented, courteous, empathetic and transparent. They will always be approachable and caring towards their patients, demonstrating respect and understanding.

Our Ambulance Services team offers a wide range of services including but not limited to:

  • Non-Emergency Patient Transport Services (NEPTS),

  • Urgent & Emergency Care Services,

  • Doctor & Paramedic Transfer Services,

  • National & International Repatriations

  • Specialist Secure Transport Services.

Our large fleet includes: 

  • Rapid Response Vehicles,

  • Emergency Ambulances,

  • ‘Soft Cell’ and Secure Cell vehicles.

We work closely with our booking clients to enable the best and most suitable method of transport, taking into consideration the patient’s individual needs and requirements.


We will always supply the most appropriate level of crew to enable a safe and comfortable journey for all involved. All the vehicles in our fleet carry the necessary equipment for our crews to utilise according to the specific needs of the journey.


Before our patient transport attendants can operate without supervision, they receive  a minimum of patient moving and handling training, first aid at work, basic life support and AED training, as well as supernumerary placements with our experienced crews. A large number of our NEPTS crews have also completed the Qualsafe FREC Level 3 course. Our crews can react appropriately to onboard emergencies, as well as providing a safe environment during routine transfers. 

Our teams have a wealth of experience within mental health care, urgent and emergency care and intensive care settings, so you can rest assured knowing that our transfers are always safe and patient centred.


Our ambulance staff include:

  • Patient Transport Attendants,

  • Emergency Care Assistants,  

  • Emergency Medical Technicians, 

  • HCPC Registered Paramedics,

  • NMC Registered Nurses,

  • GMC Registered Doctors.

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